Tarion Warranty Corp. has named the winners of the 2016 Homeowners’ Choice Awards – the only awards that give Ontario’s new-home buyers the power to have their builder recognized for customer service excellence.
Formerly known as the Tarion Awards of Excellence, the Homeowners’ Choice Awards recognize a builder’s excellence in customer service each year in four categories: Small, Medium, Large Volume and Highrise. The process for selecting finalists has not changed, only the name has changed to better reflect how the award recipients are chosen.
And the winners are…
- The Daniels Corporation, Toronto and The Tricar Group, London – Highrise Category (tied)
- Tribute Communities, Pickering – Large Volume Category
- LEMAY Homes, Gloucester – Maisons LEMAY – Medium Volume Category (first time finalist and recipient)
- Kolody Homes, Tecumseh – Small Volume Category (first time finalist and recipient)
“Today’s best companies know that positive reviews by real customers are the key to success,” says Tarion President and CEO Howard Bogach. “The Homeowners’ Choice Awards, presented by Tarion, recognize that when it comes to defining success in the province’s residential building industry the voice of the homeowner matters. Being attentive, responsive and listening to homebuyers is what makes these builders rise above their peers.”
“These awards have always been about new home buyers in Ontario and their level of satisfaction with their individual builder,” Bogach adds. “Changing the name to the Homeowners’ Choice Awards simply reflects the importance of the customer’s experience in the new home buying process, and how each and every home buyer can have a say in whether a new home builder receives recognition.”
Finalists were determined based on the results of a comprehensive survey sent to more than 56,000 Ontario homeowners who took possession of a new home between Oct. 1, 2014 and Sept. 30, 2015. Almost 12,000 completed survey responses were received, representing a high response rate of more than 21 per cent. The results were tabulated by Crunch Research and Nielsen.
Survey questions focused on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service.
“This year marks Tarion’s 40th anniversary of protecting new-home buyers in Ontario,” says Bogach. “Throughout the decades, we’ve witnessed home buyers having an increased impact on the new-home buying experience based on the decisions they make. The Homeowners’ Choice Awards reflects the importance of their opinions, and champions excellence in customer service.”
To qualify for the Awards, builders must have at least five new home possessions during the survey timeframe and a specified number of completed questionnaires must have been received.
Following is the list of all finalists in the four categories:
Large Volume Category
(More than 100 possessions per year)
Arista Homes Ltd. – Vaughan
The Daniels Corporation – Toronto
Granite Homes – Guelph
Mountainview Homes – Thorold
Tamarack Development Corp. – Ottawa
Tribute Communities – Pickering
Medium Volume Category
(21-100 possessions per year)
J .F. Markell Homes Ltd. – Cornwall
Klemencic Homes – Trenton
LEMAY Homes – Maisons LEMAY – Gloucester
Mikmada Homes Inc. – Burlington
SACA Homes – Casselman
Wrighthaven Homes Ltd. – Elora
Small Volume Category
(5-20 possessions per year)
Beisel Contracting Inc. – Kincardine
Bouma Builders Inc. – Chatham
Kolody Homes – Tecumseh
Marlo Homes Inc. – London
Menard Bros. & Associates Ltd. – Cornwall
Terry Waito Homes Inc. – Petawawa